In today’s fast-paced business landscape, understanding your customers’ needs and preferences is crucial for staying competitive.
Product feedback software tools help businesses gather, analyze, and utilize customer input to create products that meet user expectations and generate customer loyalty. From small startups to large corporations, using these tools has become an integral part of the product development process.
In this blog post, we will delve into the 31 best product feedback software tools, categorized by their core functionalities. The categories include idea Boards, Customer Feedback and Survey Tools, User Testing Tools, Review Management Tools, Community Management Tools, and Helpdesk Software.
Idea Boards and Feedback Widget
Idea boards are an excellent way to engage users in the product development process. They provide a platform for customers to share, vote on, and discuss ideas, fostering a sense of community and ownership.
Saasfe:
Saasfe is a powerful product roadmap software that includes a built-in idea management portal. Users can submit their ideas, vote on others’ suggestions, and comment on existing ideas. With Saasfe, you can keep your customers involved in your product planning and development process.
IdeaScale:
IdeaScale allows companies to harness the power of crowdsourcing by inviting users to submit, discuss, and vote on ideas. It includes robust moderation and analysis tools, helping you find the most promising ideas.
Productboard:
Along with its powerful roadmap features, Productboard includes a customer portal where users can submit feedback and see the status of their ideas. The tool helps build transparency and trust between you and your customers.
Miro:
Miro is a collaborative online whiteboard platform that can be used as an idea board. Users can add sticky notes, images, and drawings, facilitating brainstorming and collaborative decision-making.
Customer Feedback and Survey Tools
SurveyMonkey:
SurveyMonkey is a versatile online survey tool that excels in functionality and usability. With a variety of question types, from multiple-choice to sliding scales and open-ended questions, you can tailor your survey to your exact needs.
The tool allows for the creation of customized, shareable reports with its comprehensive analytics dashboard.
Typeform:
Typeform aims to make surveys more engaging and interactive, ensuring high completion rates. You can incorporate visuals, create multiple paths based on responses, and embed your surveys on various platforms.
With an intuitive interface and extensive customization options, Typeform transforms the traditional survey experience into a conversation.
Qualtrics XM:
Qualtrics XM stands out for its powerful analytical capabilities. The software allows you to not only gather and analyze feedback but also predict future trends with AI and machine learning.
Its key features include sentiment analysis, text analytics, statistical analysis, and even predictive intelligence, making it a top choice for data-driven businesses.
Zoho Survey:
Zoho Survey is an excellent option for companies using other Zoho products, due to its seamless integration.
The software supports a wide range of question types and offers customization options to align the survey with your brand. It also includes features like multilingual support and offline response collection.
SurveyGizmo (Alchemer):
Alchemer is a robust survey tool offering a wide array of features, from question piping and logic to A/B testing and reporting. The platform prioritizes data security and privacy, providing several compliance certifications.
User Testing Tools
UserTesting:
UserTesting offers real-time feedback by connecting you with your target audience. The platform records users as they interact with your product, providing video, audio, and written feedback.
This user-centric approach to testing uncovers usability issues and provides invaluable insights into the user experience.
Lookback:
Lookback provides a platform for conducting remote user research. You can hold live video sessions with users, recording their interactions with your product.
The platform supports note-taking and tagging within these sessions, facilitating in-depth analysis and easy sharing of insights.
UsabilityHub:
UsabilityHub provides quick and simple design tests that give you feedback from a large user base. You can test anything from logos and product names to user interface mockups.
It’s an excellent tool for gaining insights into user preferences and making data-driven design decisions.
Crazy Egg:
Crazy Egg goes beyond traditional user testing, offering tools like heatmaps, scroll maps, and A/B testing to analyze user behavior on your website.
By visualizing where users click, scroll, and spend time on your site, you can better understand their behavior and optimize your website accordingly.
Community Management Tools
Higher Logic:
Higher Logic is a robust community platform that helps businesses build, manage, and engage their customer communities.
The platform features discussion forums, blogs, file sharing, and event calendars to facilitate community interaction.
Vanilla Forums:
Vanilla Forums allows you to create a custom community with features like discussions, private messages, and gamification.
The platform supports integrations with various third-party tools and can be tailored to your business needs.
inSided:
inSided helps businesses create vibrant customer communities while also integrating with existing CRM and service platforms.
It allows customers to help each other, fostering a sense of community and freeing up your customer service resources.
Khoros Communities:
Khoros Communities offers a comprehensive platform for building engaging, SEO-friendly community sites.
Its suite of tools, including Q&A forums, blogs, and idea voting, fosters interaction and drives customer loyalty.
Mobilize:
Mobilize is a community management tool designed for professional networks and communities. It offers a comprehensive suite of features, including member directories, event scheduling, email blasts, analytics, and more.
Helpdesk Software
Zendesk:
Zendesk is a widely used customer service platform that includes ticketing, self-service options, and customer support features.
The platform’s analytics help you track and improve your customer service performance.
Freshdesk:
Freshdesk provides a suite of tools for managing customer support, including ticket management, a knowledge base, and forums. It also offers automation features, making it easier to handle high volumes of inquiries.
Intercom:
Intercom is more than just helpdesk software. It’s a customer messaging platform that allows businesses to communicate with customers through their entire lifecycle. The platform includes features for sales, marketing, and support.
Help Scout:
Help Scout is an excellent option for businesses looking for a more personalized customer service approach. It provides shared inboxes, knowledge bases, and live chat but focuses on providing human and personalized responses.
Zoho Desk:
Zoho Desk is a part of the Zoho suite and integrates seamlessly with other Zoho products. It provides comprehensive customer support features, including ticketing, a knowledge base, and forums, and it prioritizes context to ensure customers always get accurate and helpful responses.
Kayako:
Kayako is a unified customer service platform that helps you manage customer conversations across multiple channels, including email, chat, social media, and phone calls. Its shared inbox feature ensures nothing falls through the cracks.
LiveAgent:
LiveAgent combines all communication channels into a single platform, ensuring a unified view of customer communication. It features live chat, ticketing, knowledge base, and social media integrations.
TeamSupport:
TeamSupport is a B2B-focused helpdesk software that provides comprehensive support tools while emphasizing collaboration and communication. It offers ticket management, customer self-service portals, and reporting tools to ensure you can provide the best possible customer support.
